The code is wrong or has expired

The code has been checked, but the digits don't match. Typical reasons:

• You used an older code. If you've asked for several codes, only the newest one works. Find the latest email from TrustSays and use the code from that.
• Typo. Check that you've entered all 6 digits correctly. You can copy the code from the email and paste it into the first box.
• Wrong email. The code only matches the email it was sent to. If a different address is shown above the code boxes, choose Change email.

If you get it wrong 5 times, the code stops working. Then choose Send new code.

A code works for 10 minutes. If more time has passed, the page shows The code has expired. Choose Send new code and enter the new code when the email arrives.

If you've asked for 5 codes within an hour, or tried many times in a short time, you need to wait a little. Wait a quarter of an hour and try again with a new code.

• Close other tabs with the TrustSays login, and start again at log in.
• Try another browser, or turn off extensions that fill in fields automatically.
• Use the code on the same device and in the same browser where you asked for it. Otherwise you won't be logged in where you started.

If it still doesn't work, contact us. Tell us which message you see, and we'll help.