On this page
Who can review?
Anyone with a genuine experience within the past 12 months. It requires an account with a verified email. You may not review your own company, your employer or a competitor.
How a review comes in
- UnpromptedThe customer finds the company themselves and writes a review.
- InvitedThe company sends an invitation after the purchase. It must be sent to every customer.
- Verified purchaseThe purchase has been confirmed by the company with an order.
Labels on reviews
| Label | Means |
|---|---|
| Verified purchase | The purchase has been confirmed by the company with an order. |
| Invited | The customer received an invitation from the company after the purchase. |
| Unprompted | The customer found the company themselves. |
| Edited | The reviewer has changed the review. The date of the change is shown. |
| Reply from the company | The company has replied publicly. |
How SaysScore is calculated
SaysScore is a weighted average of the stars. Newer reviews count more than older ones. With few reviews, SaysScore is pulled towards 3.5 until there's enough data.
Payment never affects the score, the ranking in categories or which reviews are shown.
The companies' role
Companies can
- Reply publicly to every review
- Report a review that breaks the rules
- Invite customers after a purchase
Companies can't
- Delete, hide or change a review
- Pay for a better score
- Choose which customers are invited
When a review is reported
- It stays upThe review is visible while we handle the case.
- We assessA moderator decides the case within 2 working days.
- Both are notifiedThe reviewer and the company receive the decision with a reason.
- Option to appealThe reviewer can appeal the decision within 6 months.
Fake reviews
We use both automatic signals and people to find fake reviews. Read more about how we do it, and what happens next.
How we fight fake reviewsSignals, figures and consequences.Read more
Contact
If you have questions about how TrustSays works, or you disagree with a decision, you can write to tillid@trustsays.com. We reply within 2 working days.
Write to usConsumers, companies, press and authorities.Contact
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