Connect WooCommerce

1. 1Open Invitations in the dashboard and choose the Automatic tab.
2. 2Choose Connect next to WooCommerce.
3. 3Enter The address of your WordPress site, e.g. shop.com, and choose Continue.

1. 1Choose Approve access. TrustSays only gets access to orders and customers, not to payments or cards.
2. 2You now see the Webhook address and a Secret. The secret is only shown now, so leave the window open.
3. 3Open WooCommerce → Settings → Advanced → Webhooks, and choose "Add webhook".
4. 4Topic: "Order updated". Status: Active.
5. 5Paste the address into the delivery URL field and the secret into the secret field, and save.
6. 6Choose Continue in TrustSays.

If you've lost the secret, choose Create a new secret and paste the new one into WooCommerce. The old one no longer works.

• When the order is shipped uses the time the order gets the status Completed.
• When the order is delivered can't be selected. WooCommerce doesn't report when the parcel has been delivered, so choose a waiting time that covers the delivery.
• When the order is paid uses the status Processing, which WooCommerce sets when the payment has gone through.

Also choose the waiting time and rules. Read Send invitations automatically.

1. 1Choose Send a test invitation to me. The test is sent to your own email and doesn't count towards the quota.
2. 2Choose Go live.

Until you choose Go live, we only count the orders. No invitations are sent, and orders from before don't get one afterwards either.

• If the order becomes Cancelled or Refunded before the invitation is sent, it's stopped if Skip returned orders is turned on.
• Orders with the status Pending payment or On hold are ignored.
• Invitations from WooCommerce are sent in Danish.
• WooCommerce sends a test call when the webhook is created. That's completely normal.